Credits come back automatically
You never pay credits for work you did not get. The app returns them by itself when:
- a page, picture or check fails to generate;
- you cancel a run (credits for pages not yet drawn come back);
- a book plan turns out to have fewer pages than planned;
- you delete a book while work on it is still waiting.
You can see every credit added, used and returned in your credit history.
Money back for a book
If you paid for a book and have not downloaded or exported it (PDF or EPUB), you can ask for a full refund within 14 days of paying.
- Email hello@kidscoloringbookmaker.com from the address on your account.
- Tell us the title of the book, or the date you paid.
- We reply within 2 business days. Approved refunds go back to your original payment method through Stripe, and banks usually show them within 5 to 10 business days.
After you download
A book you have downloaded is a digital file you keep, so we do not normally refund it. If a downloaded file is broken, for example the PDF will not open or pages are missing, write to us and we will fix it or refund you.
Free credits
Free credits have no cash value and cannot be refunded or exchanged for money.
Disputes with your bank
If something is wrong with a payment, please email hello@kidscoloringbookmaker.com before opening a dispute with your bank. We can usually sort it out faster.
Your legal rights
This policy does not take away any rights you have under the consumer law where you live, including rights to a repair, replacement or refund for faulty digital content.